Talk with visitors on your website. Live chat & offline messaging for businesses.
Wait for visitors to ask questions, or initiate a conversation automatically. You and your team answer them in your own time and help them out. Happy visitors become satisfied customers. Get started for free in just three minutes. Answer questions, solve problems, increase conversions. Boost sales. Answer questions, clarify concerns, cross-sell and upsell with Chatra. We’ll help you to increase the number of orders you receive and boost your average order value. Build an email list. Every time a customer submits a question when you’re not there, Chatra stores their email to use in your future marketing efforts. In fact, 72% of consumers prefer to receive communication via email. Defeat cart abandonment. Over 68% of shopping carts never make it to check out. A simple, automatic message asking “Hey, can we help you with anything?” could be the difference between a sale and an abandoned cart. Live chat and offline messaging in one product.
Chat with your website visitors in real time to answer questions and alleviate concerns more easily, building relationships with your visitors and helping them become customers. Live chat is the best way to fight cart abandonment and avoid potentially costly delays replying to website visitors.
In a nutshellChatra is made to increase online sales but in a friendly, helpful way. Just because software is designed for business doesn’t mean it has to be clunky and corporate. You can’t grab a coffee with every single potential customer, but we think that Chatra is the next best thing.
What makes Chatra uniqueKeeps conversation history, even including unsent messages. Conversations are saved, just like on a smartphone, for both you and your customers, even if they close their browser. Get inside their head. Save time by preparing answers while visitors are still typing and impress them with the speed of your reactions. Has the capability for group chats. Agents can access all conversations, including those assigned to other team members, and lend a hand when needed. Customers don’t expect this, and it makes your team look super attentive!
Live chat software designed for humansYour support team agents aren’t robots, and neither are your potential customers. So why do so many pieces of live chat software treat them like they are? Helpful features are a good start, but they’re not enough for great communication. That’s why we’ve done our best to add a little magic to Chatra to make it really special.
The best of both worlds. As inviting as live chat, as convenient as email. Chatra is better for your customers and easier to manage for you. Chatra welcomes potential buyers with the faces of your team and invites to get in touch through friendly, targeted auto-messages. It’s much easier for them to send you a quick instant message than to send a formal, stuffy email from a contacts page. Chatra delivers their messages directly to you, and can also unobtrusively collect their email address in the process. So you can react at your own pace without feeling the obligation to have live chat software that’s manned at all times.
Set expectations with ChatraChatra makes sure that users understand when they aren’t in a live conversation. So they aren’t frustrated when you don’t reply in no time.
We’ll make sure they get the messageReply from the agent dashboard in your browser, desktop app or mobile app and we’ll make sure it gets delivered, through Chatra Messenger if the visitor is still active on your website or to their email address if they left.
...or you can get in touch with them yourselfIf email is your thing, you can use it to reply instead. Chatra can deliver incoming messages to your mailbox (or even your help desk software), so that you can reap the benefits of the service without disrupting your workflow.
If messenger mode is not instant enough, switch to live to let your customers know that you’re working and available to answer their queries in real time. Chatra Live Chat boasts all the bells and whistles of Messenger to provide a consistent experience that’s perfect for both you and your customers.
Either way, your business is always open with Chatra!